Terms & Conditions

Terms & Conditions

1. In this document, the following expressions have the following meanings: the Company means Withinnovation Limited, any other Company which is part of Withinnovation Limited. The Client means the person or company who accepts a written quotation from the Company for contracted services.

2. The Company shall use all reasonable endeavours to supply the best possible service using its resources and facilities to the best possible effect within any agreed time or budget.

3. Every effort will be made to obtain firm quotations or reasonable estimates from suppliers. All such estimates are issued by way of an invitation to treat and the Company reserves the right to vary or withdraw any estimate without prior notice.

4. The Company shall charge such costs, charges and expenses as may be agreed in order to complete the contract. Unless otherwise stated, all such charges are exclusive of VAT.

5. The Company reserves the right to make additional charges as a result of:

i) Changes and additions ordered by the Client after the acceptance of the company estimate, proposal and schedule.

ii) Increases in the costs of materials, equipment or other services necessary for the completion of the contract. Any such charges will be advised to the client either in writing or such other form as appropriate and agreed between the parties.

6. Payment shall be made in accordance with the Company’s prescribed terms. On confirmation and acceptance of the Company’s estimates, the Company will issue a payment schedule linked to deposits/balances that the company will be required to make to appointed suppliers. Deposits/balances required under the above schedule shall be payable on the due date notwithstanding the Company’s normal payment terms. The Company cannot guarantee performance of the contract should payment not be received on the specified due date. Payment is defined as “cleared funds”. The Company reserves the right to charge interest on sums overdue on a day-to-day basis from date such payment was due to the date of actual payment (both days inclusive) at a rate of 2% above the base rate of HSBC Holdings plc. From time in force compounded quarterly. Such interest shall be paid on demand.

7. In the event of cancellation by the Client, the Client shall pay a cancellation charge to take into account the chargeable value of time and expenses incurred including any cancellation charges levied by third party suppliers. Once a booking is confirmed with the Company, the Company is under no obligation to the client to supply the agreed services. If for any reason the Client cancels a booking or reduces the number of participants, the Client will be liable to forfeit any deposit and pay a cancellation fee. Cancellation schedule: 12-24 weeks notice = 45% of the total contracted cost. 6-12 weeks notice = 60% of total contracted cost. 4-6 weeks notice = 75% of total contracted cost. Less than 4 weeks = 100% of total contracted cost. If the Client changes the original date to another date, a charge will be levied to cover the cost of administration and any loss of profits incurred by the Company.

8. Proposals may contain confidential information provided by the Client. The Company agrees not to convey such information to any third party. Similarly, the Company’s proposal may contain intellectual property, concepts, notions and designs specifically prepared for the Client. The Client undertakes not to disclose or use contents or parts thereof except with the prior written approval of the Company.

9. Costings are based on the stated number of participants. Should actual numbers fall below this number, the Company reserves the right to make supplementary charges in respect of any fixed cost elements within the confirmed programme.

10. Rates of exchange used for costing purposes in proposals will be clearly detailed. Exchange rates used for the purpose of final invoicing/reconciliation will be those at which payments were made to appointed suppliers and therefore subject to fluctuation.

11. All airfares used or quoted in the proposals are current and subject to increase at time of booking.

12. The Company is committed to ethical business. The Company is perpetually looking to enhance the service that it offers and strives continually to build long-term business relationships with its clients.

13. Any contract resulting from a proposal submitted by the Company will incorporate these terms and conditions to the exclusion of any terms and conditions of the Client and be governed by English Law and subject to the exclusive jurisdiction of the English Courts.

14. The Company shall not be liable for its failure to fulfil any of its contractual obligations if such is caused by reasons beyond its control.

15. The Company and its instructing staff reserves the right to refuse participation on any programme if participants are believed to be under the influence of alcohol or drugs, and if their participation is deemed potentially harmful to themselves or others on the programme.

16. Except in respect of injury to or death of any person caused by the negligence of the Company (for which no limit applies) the Company shall not be liable to the Client or any third party for loss of profits or contracts or any indirect or consequential loss arising from negligence breach of contract or howsoever. Any other liability of the Company in respect of each occurrence or series of connected occurrences shall not exceed £100,000.

17. The Company provide instructing staff and it is the responsibility of the Client to ensure that participants listen to and respond to instruction. Participants who require clarification or help should ask the instructing staff who will be happy to oblige.

18. Many of the activities provided by the Company are physically strenuous. The Client undertakes to ensure all participants are healthy and capable of undertaking the activities and the Company cannot be responsible for illness or injury due to the health of the participant. If you are unsure contact your doctor for advice. The Company offer insurance and advise that it be secured or the Client and their participants organise alternative cover.